Terms of Service

Last updated: October 14, 2026

Website purpose

This website describes independent Mac cleaning, optimization, and maintenance services for customers in California and provides a form to request assistance. It is not an official Apple resource, not a software product page, and not a live remote-control application.

Service descriptions

Service pages explain typical work such as storage review, performance checks, startup-item management, file organization, and macOS maintenance. They are descriptions of what we may review with you—not guarantees that every Mac problem can be resolved, that speed will increase by a stated amount, or that a specific quantity of storage will be recovered.

Service request process

Submitting the form sends the information you enter for review. It does not create a confirmed appointment, start a remote session, or authorize ongoing access to your computer. We may follow up to clarify the issue, suggest a different service, or decline work that is outside the described scope.

Remote and on-site support

Remote support requires your authorization for that session. You should be present, understand the process, and remain informed about proposed changes. Remote assistance is not unrestricted access.

On-site support is in-person assistance where travel and scheduling can be arranged. It is available statewide, subject to location, scheduling, and confirmation after the request is reviewed. We do not claim technicians are stationed in every California city. Same-day help is not promised.

Customer authorization

You are responsible for authorizing file removal, setting changes, software updates, and similar actions. We do not delete personal data without permission. Do not provide account passwords through the website form.

Backups and your responsibilities

You are responsible for backing up important files before cleanup, organization, updates, or other maintenance. We are not a backup provider. If you decline to back up data, you accept the risk that files cannot be restored after a deletion or software change you approved.

Scope of services

These services are software-focused. They do not include Apple-authorized hardware repair, parts replacement, data recovery from failed drives, or workplace device management unless separately agreed in writing. Third-party applications may still require support from their publishers.

Scheduling

A schedule is set only after both sides confirm it. Missing a proposed window, or changing remote or on-site preference, may mean the work needs to be arranged again.

Estimates and charges

This website does not publish prices, cancellation fees, refund rules, or warranties. If a charge applies, it will be described before you agree to the work. Do not send payment card details through the request form.

Third-party software

macOS, applications, cloud storage, and antivirus tools are owned by their respective publishers. Using this website or requesting help does not create a license to those products or an affiliation with their makers.

Liability

Website content is provided so you can decide whether to request assistance. It is not professional legal, accounting, or hardware-engineering advice. To the extent permitted by law, CleanMac Care is not liable for lost data, lost profits, or indirect damages arising from website use or from maintenance work you authorized, except where liability cannot be limited. These liability terms should be reviewed by qualified legal counsel before they are relied on as a complete allocation of risk, and they do not waive rights that cannot be waived.

Contact

Questions about these terms can be sent through the contact form, by email at [email protected], or by phone at +1 279 529 4020. Mail may also be sent to CleanMac Care, 1137 Roseville Square, Roseville, CA 95678, United States.

Changes to these terms

We may update these terms when the website or service process changes. The date above shows the current version.